FAQ
StairBiz is stair design and business software built by a stair builder. It’s one connected system that takes a stair job from first design to paid invoice.
Below are straight answers to the questions stair businesses ask us most: what each module does, how licensing works, what setup and support look like, and how to move from V9.
Can’t find what you’re after? Book a demo and ask us directly.
About StairBiz
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StairBiz is software built specifically for stair businesses. It handles the full job in one connected system, from design and 3D visualisation through to quoting, CNC output, scheduling, and invoicing.
It’s made up of one core programme, StairBiz Professional, plus two optional specialist modules: Estimating and CNC.
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That’s a fair concern. Stair software has not had a good track record. Expensive programmes that were too difficult to learn went in the bottom drawer and never came out.
StairBiz was built by a stair builder who got frustrated enough to automate his own business. The result is software that works the way stair builders think, not the way software developers assume they think.
Most businesses are running real jobs through it within their first week. We also don’t ask you to go live until you’re confident. The migration and setup process is designed so there are no surprises on the day you switch.
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We offer a demo with you: StairBiz running on a real job, with your questions answered in real time by someone who knows the software. Book a demo and see.
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No new hardware is required. StairBiz V10 runs in a browser: Chrome, Edge, Safari, or our own dedicated browser.
If you can browse the internet, you can run StairBiz. It works on desktops, laptops, and tablets. Any computer purchased in the last several years will handle it without issue.
Modules
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StairBiz Professional is the foundation of the system, and for most stair businesses it’s where the majority of the value lives.
It includes design and 3D visualisation, specification, client management, job tracking, scheduling, accounts, and inventory.
From the moment a job is created to the moment it’s invoiced, Professional handles the full commercial lifecycle of your stair business. Everything else builds on top of it.
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The Estimating module adds automatic costing and quoting to the design you’ve already created in Professional.
Materials, labour, overheads, profit, discounts, and tax are calculated the moment the design is done. The client quote goes out in your format, with everything already filled in. It also includes take-offs: the conversion of your cutting list into part numbers and prices from your parts database.
Most StairBiz clients use this module. If you’re currently pricing jobs from a spreadsheet, this is the one that changes your day the most.
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The CNC module takes the design created in Professional, places the stair components onto a simulated CNC bed, then exports directly to your machine.
It’s compatible with all popular 3, 4, and 5-axis machines. The average client processes and exports all CNC files for a job in under two minutes. About 70% of StairBiz clients run this module.
If you have CNC machinery, this is what drives it.
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No. Professional is the only non-negotiable.
Estimating and CNC are optional additions depending on your operation. If you price jobs manually and have no CNC machinery, Professional on its own covers a significant amount of ground.
A demo is the fastest way to understand which combination makes sense for your business. Book your demo here.
Pricing
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StairBiz runs on an annual licence model, like most professional software platforms. You pay annually to use the software, receive updates, and stay connected to the platform.
Your price depends on which modules you need and how many licences your team requires. We discuss it on a demo call, after showing you the software running on a real job, and before you commit to anything.
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StairBiz V10 uses concurrent licensing, which means licences aren’t tied to a specific person or device.
Anyone on your team can log in from any device, whether they’re in the office, on the workshop floor, or out on a site visit.
The only rule is that two people can’t use the same licence at the same time. If you need two people working simultaneously, you need two licences.
Support
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Most businesses are running real jobs through StairBiz within their first week, depending on the business and the team’s familiarity with software.
Installation and training happen together, so you’re learning by doing rather than sitting through a manual.
The most variable part is the Estimating module, where getting your pricing model set up correctly takes time to do properly.
On the demo call, we’ll give you an honest estimate of what onboarding typically looks like for a business your size.
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Yes, with real people and real responses. Installation and training are delivered by the StairBiz team directly, not outsourced or automated.
Once you’re up and running, ongoing support is available whenever you need it.We’ve been supporting stair businesses for over 30 years. We’re not going anywhere.
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Migration from V9 to V10 is a supported process. We run your existing data through our migration system and rebuild your custom sheets.
You don’t go live until you’re confident everything is working exactly as it should.
Upgrade pricing is discussed directly. See the V10 upgrade page → or get in touch and we’ll walk you through what the process looks like for your business specifically.